1. Overview
Obdal provides tools to build and operate AI-powered chatbots. We collect information to create accounts, run your chatbots, process files, and manage subscriptions.
2. Information We Collect
We collect information in the following categories:
- Account data: Name, email address, password (stored as a hash), and account role.
- Service configuration and content: App names and descriptions, prompts, templates, design settings, FAQs, chatbox configuration, and uploaded files. Uploaded files are stored and chunked to support search and retrieval features.
- Conversation and usage data: Chat messages and responses associated with a session ID, token usage, usage limits, and related metadata used for analytics and billing.
- Billing and subscription data: Plan details, invoices, Stripe customer IDs, and limited payment method details such as card type and last four digits.
- Newsletter and contact data: Email addresses for newsletter subscriptions and contact form details such as name, company, phone, and message content.
- Technical data: IP address, user agent, session data, cookies, and log data used to operate and secure the Service.
3. How We Use Information
- Provide, maintain, and improve the Service.
- Generate AI responses and retrieve knowledge base content.
- Process file uploads, chunk content, and create vector embeddings.
- Manage subscriptions, billing, and usage limits.
- Send service and account communications.
- Detect abuse, prevent fraud, and secure the platform.
4. How We Share Information
We share information only as needed to run the Service:
- AI providers: Messages, prompts, and relevant context may be sent to AI model providers to generate responses.
- Vector storage: File chunks and embeddings may be stored with our vector database provider to enable semantic search.
- Payment processing: Billing data is handled by Stripe. We do not store full payment card numbers.
- Infrastructure and email: We use service providers for hosting, storage, and email delivery.
- Legal and safety: We may share information if required by law or to protect the Service and users.
5. Data Retention
We retain information for as long as your account is active or as needed to provide the Service and comply with legal obligations. You can remove uploaded files or close your account, which will delete associated data from active systems, subject to backup and legal retention requirements.
6. Security
We use reasonable safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your Choices
- Access and update your account information in the app.
- Delete files, apps, or your account to remove associated data.
- Unsubscribe from marketing emails using the unsubscribe link.
8. International Transfers
Our service providers may process information in different countries. By using the Service, you consent to these transfers.
9. Changes to This Policy
We may update this policy periodically. Material changes will be announced through the Service.
10. Contact
If you have questions about this policy, contact us through the support channels available in the Service or the contact options on our website.