AI chatbot for Shopify and online stores
Answer product, shipping, and returns questions instantly — trained on your store's content, not generic scripts.
Online shoppers expect instant answers at every hour. Upload your product information, policies, and FAQs and Obdal deploys an AI chatbot that answers from your real content in your brand's tone — and hands off to a live agent the moment a question needs a person. It runs on any store platform, including Shopify.
Why teams choose Obdal
Trained on your products and policies
Upload your product details, shipping and returns policies, and FAQs so answers reflect your real catalogue and rules — never guesses.
Available around the clock
Shoppers get instant, grounded answers at any hour, which helps reduce abandoned carts and repetitive support requests.
Human handoff for high-value questions
When a shopper needs a person, Obdal routes the conversation to a live agent with the full chat history — and shows your offline message when no agent is available.
How it works
Add your store content
Upload your product information, policies, and FAQs in any supported format.
Obdal learns your content
Your content is split into chunks, embedded, and indexed for semantic search.
Embed the widget
Add one script snippet to your theme and your AI assistant is live.
Questions it answers out of the box
- Product details and specifications
- Shipping options, costs, and timelines
- Returns, refunds, and exchange policies
- Pre-sale and general store questions
Frequently asked questions
Does Obdal work with Shopify?
Yes. Obdal works with any store platform — upload your product information, policies, and FAQs as documents and the assistant answers from your real content.
What file types can I upload?
PDF, DOCX, XLSX, CSV, TXT, MD, HTML, JSON, JSONL, and XML — ideal for policies, product sheets, and FAQs.
Can it hand off to a human agent?
Yes. Obdal supports live human handoff so an agent can take over any conversation, and it shows your offline message when no agent is available.
Will answers stay accurate to my store?
Answers are generated from your uploaded content using retrieval-augmented generation (RAG), so they stay grounded in your real products and policies.
Can I set the tone of voice?
Yes. Give the assistant a custom prompt and choose a tone preset — Precise, Professional, Friendly, or your own style.
Ready to Build Your AI Chatbot?
Upload your documents, embed the widget, and let customers get instant answers around the clock. Start free, and upgrade when your traffic grows.